Updating Your Account Information

1. Account Settings

You access your account settings page by selecting the dropdown menu icon next to your username at the top of any site page.

Account Settings provides access to information about your account. The account settings page presents information in these categories.

  • Linked Accounts lists social media and other accounts that you can connect to your account.
  • Order History lists information about payments you have made, such as fees for verified certificates. For more information, see Verify a Payment.

2. Change Your Password

To change your password, follow these steps:

  1. At the top of any page, select the dropdown menu icon next to your username.
  2. Select Account.
  3. Select Reset Password
    Note:The system sends a confirmation message to the email address in the Email Address field.
  4. Select the confirmation link in the email message.

Passwords must contain:

  • At least 8 characters
  • At least 1 numeric character
  • At least 1 alphabetical character

3. Update Your Email Address

You use your email address to sign in to your account. In addition, communications from your course teams are sent to this address.

To update your email address, follow these steps:

  1. At the top of any page, select the dropdown menu icon next to your username.
  2. Select Account.
  3. In the Email Address field, select your current email address and replace it with the new address.
  4. To save your changes, click anywhere on the page outside of the Email Address field, or navigate to a different page.

4. Change Your Full Name

Your full name appears on the certificates that you earn, and on your learner profile page if you select Full Profile for profile visibility.

Note: You can change your full name, but you cannot change your username.

When you verify your identity, the photo ID that you use for verification must show a name that exactly matches the full name used in your CourseBank account.

To change the full name used in your account, follow these steps:

  1. At the top of any page, select the dropdown menu icon next to your username.
  2. Select Account.
  3. In the Full Name field, make the revisions that you require.
  4. To save your changes, click anywhere on the page outside of the Full Name field, or navigate to a different page.

5. Change the Language for the Site

You can choose the language that you want the edx.org site to use during your visits. The language setting changes the appearance of menu options, button labels, and other elements of the site’s user interface, but it does not apply to course content.

Note:Your dashboard and course pages are available in more languages than the catalog pages where you search for courses and programs. If you choose a language that is not supported on the course and program catalog pages, those pages are displayed in English.

The list of languages in the language selection dropdown menu in the footer of the page reflects the languages that the page is available in.

There are two ways of changing the CourseBank site’s language:

5.1 Change the Language in Account Settings

To change the site language in your Account settings, follow these steps:

  1. At the top of any page, select the dropdown menu icon next to your username.
  2. Select Account.
  3. Select a Language.

5.2 Select Your Timezone or Location

You can select the time zone that you want course dates and times to appear in, and update the country or region where you live.

Note: If you do not select a time zone, course dates and times in the body of the course, on your Progress page, and on your dashboard display in the time zone that your browser settings specify. Other dates and times display in Coordinated Universal Time (UTC). Dates and times that use your browser time zone are in military time and are followed by a time zone indicator: for example, 17:00 Sept 16, 2018 IOT. Dates and times in UTC do not have a time zone indicator.

To select your time zone or location, follow these steps:

  1. At the top of any page, select the dropdown menu icon next to your username.
  2. Select Account.
  3. Select a Time Zone. The site saves your selection immediately.
  4. Select a Country or Region. The site saves your selection immediately.

6. Specify Additional Information

Additional account information is optional and includes the following information.

  • Education Completed: The highest level of education that you have completed.
  • Gender: The gender you identify as.
  • Year of Birth: The year that you were born.
  • Preferred Language: The language that you prefer to communicate in.

To view or change this information, follow these steps:

  1. At the top of any page, select the dropdown menu icon next to your username.
  2. On the Account Settings page, select Account Information.
  3. On the Account Information page, locate the Additional Information section, and then make your changes.

The site saves your changes automatically.

7. Link or Unlink a Social Media Account

You can link your CourseBank account to social media and other accounts, including Facebook, Google, and school or company accounts.

Note: If you link your accounts, whenever you sign in to the social media or other account, you also sign in to your CourseBank account automatically.

To link your account with another account, follow these steps:

  1. At the top of any page, select the dropdown menu icon next to your username.
  2. Select Account.
  3. On the Account Settings page, select Linked Accounts.
  4. On the Linked Accounts page, select Link Your Account under the name of the account that you want to link to your account.
    Note: To unlink your account from a social media account, select Unlink This Account under that account name.